So Why Choose Us?
Your Problems are NOT Just Another Ticket Number!
When you have a problem you don’t want to be assigned a generic number, you want your problem solved and to know who is solving it! We want to bring the human element back to technology by NOT issuing our clients ticket numbers to wait in a queue, instead, we like to talk with people, reply to emails, texts or other electronic messages to let them know how and when their issue will be resolved.
We are Security Focused Inside and Out
Security starts in house with us! While we are always asking how we are going to keep out clients secure, we take strong steps in-house in making sure the systems we use to maintain yours are protected and locked down tight. All of our critical systems used to support our clients are protected with two-factor authentication systems and all client data, if needed, is stored on encrypted systems at our location with minimal personnel access. Our constant use of high level security means that it is part of our culture here. Our deep familiarity with this technology also allows us to help our clients implement the same security measures within their business as well.
Better Software Means Better Results
Having information is key to solving problems! Our in house software allows our technicians to quickly see the history of work done, save all the information and configuration files from your systems into a nice and organized digital client profile. For our managed service clients we take it further by automating all of their updates, monitoring desktops, servers, and network with cutting edge automation systems. Our systems talk to your systems and any exceptions are sent to us for review. All of this comes together to bring you fast, accurate, and effective support to keep your systems up and running smoothly!